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| ANM Octashop E-Commerce Solution >> Order Management System |
| Order Management System |
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| ( Click on each Module to know more about it ) |
| Order Management System |
Order Management System (OMS) is an online system that will allow managing orders, shipping, dispatch and online with multiple agencies and partners. The system works on the concept of workflow configured. Every seller has different business workflow and accordingly the system will be capable to capture every process and operate in configured way. The system will be fully equipped to handle status updation both the sellers / buyers end. Order management system will handle all type of orders which covers online-online, online-offline, offline-online and offline-offline. |
| Order Processing |
| Order Processing System is an online system that allows businesses to manage workflow, orders, shipping, dispatch and warehousing online. The system works on the concept of workflow configured. As every system / seller has different business workflow, the system is capable to capture every process and operate in configured way. The system is unique from other solutions because it is fully equipped to handle status updation both at the sellers / buyer's end. |
| Order Shipment Marking |
| OMS allows you to mark all the necessary shipment details of a Delivery for the compete tracking of the products send for shipment delivery. This also creates a trust and credibility in the online customers as the details will be shared with them. |
| Order/Suborder Search |
| OctaShop OMS enables you to search for a particular order/suborder on the basis of various parameters like order id, user name, shipping address, AWB number and many more in no time. A search order will display the complete snapshot history of the actions performed on the order/suborder.
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| Bulk Order State Change |
| OctaShop™ allows changing the state of the orders in bulk so that multiple orders can be worked on a single activity which reduces time and money required in the order management. This functionality is really helpful when there are enormous number of orders to be managed in fas and efficient manner. |
| Order State Management |
| One of the significant features of OctaShop™’s OMS is the flexibility to be fitted into any kind of business processes and order workflow. There is a state engine present which allows to define and manage various states and to apply various rules on them as the business requires. These states can be configured in the OMS so that the offline processes will be mapped online in the same exact manner. |
| Bulk Order Upload |
| OctaShop OMS allows the businesses to upload into orders in bulk with an easy one step file upload. This helps you to bring the Offline orders into the online system for better tracking and management. |
| Reports- Orders/Accounts/MIS/ |
| Reporting console of the OMS enables the businesses to generate various types of reports which can be vital for in- depth analysis of business growth. These reports to only help in can be critical in establishing in short /long term business strategies. Specific reports as per the requirements can be created through the reporting console. |
| Order Replacement |
| OMS not only is capable of handling the order processing till the delivery of the products, but also helps to manage the replacement or refunded orders, which help the businesses to give a better customer services and support. |
| Order History |
| OctaShop OMS provides the complete traceability for an order/sub order since the time it enters in the OMS. This history is also made available to the online customers so that the information regarding their orders can be published. |
| Integrated or Standalone System |
| OMS can be integrated with any other Material management system or Account system or any other system easily and it will do the processing of orders with these systems in real time itself. Conversely, as a stand-alone system, OMS will interface with other back office accounting systems, either on a real-time basis, or through nightly batch processes. |
| Merchant Panel User Management |
| OMS helps to manage the various the merchant rights within the OMS which restrict the merchants for e.g. Login and Passwords, Orders only after allocation. Restricted State Transition Rights, Reallocation. |
| State Machine Configuration |
| OctaShop™ OMS allows creation and configurement of various order states which allows the businesses offline processes to the online structuring. These states can be configured into the OMS which enables the orders to be moved in a set workflow. Interlinking of the states in any manner is possible which can map complex order fulfillment processes and workflows. |
| Order/Suborder Transition Mail |
| OctaShop supports triggering the Mailers/SMS/ Other notifications at various stages like order placement, order shipped, confirmation etc. to the users, admin , merchants or any other user in the processes flows as and when required. |
| OMS User Role/Security |
| OMS has a Separate Security Management System which helps to restrict the OMS users to perform only allowed activities. The user grouping can be done on the basis of role basis, command basis or page basis and only proper authentication is required for making any changes regarding the security settings. |
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| E-COMMERCE & RETAIL CASE STUDIES |
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