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| ANM Octashop E-Commerce Solution >> Call Center |
| Call Center |
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| ( Click on each Module to know more about it ) |
| Call Center |
Creating a positive customer experience and earning repeat business is at the core of successful retail. We understand that your customers’ shopping experiences reach far beyond your Web store and include accurate orders, helpful customer care and timely product delivery.
OctaShop’s Call center allows to effectively support your customers and to extend you reach to offline customers also. The call center is designed which allows you to track customer’s past interactions with the system and helps you support your customers. |
| Lead Generation |
| For Any business new customers has a great significance in expansion it for a strong future. OctaShop Call Center allows you to keep a track record of all the leads which are interacting with the CRM. The issues can also be captured which ultimately help any business to have a feel of the interest, and inclination of the potential customers provide a better customer service. |
| Order Placement |
| OctaShop™ Call center enhances the reach of business to all offline customers who not have moved on the online world. The Call center allows the business to take orders of the offline customers and push them into the OMS for processing like the online orders. The order details can be passed to the customers through the call center. |
| Case Generation and Tracking |
| OctaShop™ Call center posses a case registration and tracking system which empowers to track and manage the issues which the customers are facing. The tracking of the case can be done which helps the businesses to serve to customer in an effective and efficient manner. |
| Competitior Analysis |
| This is for better search engine ranking performance. ANMsoft will study the sites of all the competitors who have high search engine rankings and find out the keywords for which they are ranked. We will analyze the current meta-tags and recreate them based on the keywords we would have researched. |
| Search Engine Optimization |
SEO team in ANMsoft is highly skilled in techniques which help to improve the rankings of your website for keywords. Some of the processes they uses are
- Updating website structure
- On Page Optimization
- Keyword Phrases and Identification
- Content Identification and Arrangement on various Pages
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| Network Marketing |
| Strategic Network marketing relates to formation of a circuit or a chain of friends, family or partners who use variety of tools to interact with each other or share their views in accordance to different aspects. ANMsoft understand your business, search the networks that can return maximum ROI and join those networks to advertise your product so that you can get direct query from customer. |
| Web Analysis |
At ANMsoft we believe that “Website performance monitoring" is much more than keeping a record of web visitors on your website. Uptime/downtime statistics are only part of the data that good external monitoring tool collects for you. Another important metric that should be collected is performance of the site, its search engine position, which keyword is bringing better traffic, etc.
ANMsoft has a team of experts who monitor the followings:
- Visitor Source Identification
- Top Entry Points
- Top Exit Points
- Most Viewed Pages
- Least Viewed Pages
- Time Spend on Websites
- New v/s Returning Visitor
- Referring Sites (If required)
- Ranking Report (Keywords Wise)
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| E-COMMERCE & RETAIL CASE STUDIES |
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