As a technology provider to Travel & Hospitality Sector, we have heard a lot of opinions about online travel booking systems over the last 16 years. Most of the time these opinions are biased and stem from the unfamiliarity with the Online Booking experience & sometimes using the Internet for carrying out day-to-day activities itself. But not all the advice that’s being given is useful, and we are here to clear it up for you to take a well-informed decision.
We have made a list of the top 5 worst pieces of advice that you can come across when it comes to Online Booking Systems & International Travel Solutions:
- Online Travel Software cannot offer travelers unique and personalized travel booking experiences
Advancements in geo-mapping, auto-fill search returns, and recommendations algorithms can actually allow customers to tailor their travel bookings to exact specifications as per their choice. In addition, Online Travel Booking systems that leverage direct communication channels such as mobile chat applications and social media platforms can engage with customers on a one-on-one basis. This level of customer relations management gives travelers the personalized booking experience they desire, with increased speed and convenience.
- It’s difficult for an Online Travel Booking System to troubleshoot errors or make changes in travel bookings.
Since Online Travel Booking Systems are essentially available on a 24/7 basis, the internet never really closes and travelers have nearly unlimited access to their bookings. This makes it quick, easy, and simple for travelers to adjust bookings based on cancellations or errors like – flight delays, misplaced reservations, and overbookings. With the increase in direct communication capabilities, Online Travel Booking System is able to engage with travelers via chat or messaging applications to help troubleshoot errors or disruptions in travel. This results in greater peace of mind for the tourist and a positive value proposition for the Online Travel Booking System in their customer engagement.
- Online travel technology companies /agents often provide poor levels of customer service.
In the early days of the Online Travel Booking System, this may have been true – when researching and completing travel bookings online was still a new part of the tourism industry. However, today’s online travel agents are able to offer high standards of customer service through mobile apps, responsive websites, email campaigns, and even social media platforms. Online Travel Booking Systems today have multiple channels of customer outreach, to not only promote and offer new products and services but collect feedback from customers which can be used to alter products and services offered.
- All Online Travel Solution System offers the same services and packages.
Every Online Travel Booking System is different and has a different area in it specializes in. So, depending on what type of trip you are looking to take one Online Travel Booking System will suit you better than another. That’s why while planning a trip; it is important to find an Online Travel Booking System that specializes in offering vacations & deals in your interest area.
- Online booking is Expensive.
The processing fee at Online Travel Booking Systems depends upon the site you use. While some Online Travel Booking systems have higher fees, the average fee is quite marginal. Some Online Travel Booking systems will even drop the fee or offer a discount once you have finalized your trip with them. Plus, you can always ask an Online Travel Booking System upfront what their fees are.
ANMsoft Technologies has over 16 years of experience in web development services providing Online Technology Solutions in the Travel & Hospitality domain. ANMsoft has seen and has been part of an ever-changing landscape of the Online Travel domain. ANMsoft offers Strategy and Consulting solutions and various other services. ANMsoft also has products in the Travel and Hospitality domain built on robust and scalable technology like – OnTra Enterprise Travel Suite (Product Offering- Airlines, Hotels, Packages, and Insurance& Car Rentals), OnTra Hospitality Management System, and OnTra Accounting System